A new Hilton Honors account is created when we have been unable to match the details you've provided with an existing Hilton Honors account. There may have been a discrepancy in email address, name, or membership number.
To rectify this, you must contact Hilton Honors Customer Card directly to request that they merge the new account that was created with your original one. You can contact Hilton Honors via the one of the following methods:
- By filling in their support webform: https://help.hilton.com/s/
- By calling their 24/7 Customer Care number on 0800 470 8296