If there is an issue with a payment on your Hilton Honors Debit Card, or you don’t recognise a transaction, freeze your card and get in touch as soon as possible.
You should always contact Hilton Honors Debit Card directly and not the bank your account is linked to. Contacting your linked bank account first may cause delays in resolving the transaction issues.
You can check the transaction details by clicking on it in your transaction list via the mobile app.
Have a look at all the information to confirm it isn’t a transaction you made. Some merchants will process transactions "offline" meaning they're processed at a later date than expected - especially when using public transport.
If you still don’t recognise a transaction, freeze your card immediately and email us at help.hiltonhonorsdebitcard@currensea.com.
If you do recognise it, but you have an issue with the payment itself, please email us at help.hiltonhonorsdebitcard@currensea.com as we will investigate this for you.